Frequently Asked Questions
Find answers to common questions about our services and the appointment process.
How do I book an appointment?
You can book an appointment here. Select the service you need, choose an available time slot and fill in the required details.
How much will I be charged? What is the catch?
You will not be charged anything and there is no ‘catch’. There is no charge for the veteran, ever.
What information do I need to provide?
Please have your DVA file number, email address, and mobile number ready when booking an appointment.
What is a Permanent Impairment Assessment?
A Permanent Impairment Assessment evaluates the extent of a veteran’s long-term health issues resulting from service-related injuries or illnesses. This assessment helps in determining the level of compensation or support a veteran may be eligible for under DVA policies.
Can I have my assessment conducted remotely?
Yes! Dr. Campbell offers flexibility in conducting Permanent Impairment Assessments either in person at the Smart Clinic in West End, Brisbane, or remotely via phone, FaceTime, WhatsApp, or Zoom. This ensures that you can receive the necessary support regardless of your location.
Can Permanent Impairment Assessments be conducted accurately over Zoom, Facetime or What'sApp? Don't they have to be face to face?
Yes, it is possible to conduct medical assessments accurately over Zoom and other telehealth platforms, they do not have to be conducted face to face. With regards to Permanent Impairment Assessments, much of the assessment consists of an interview which can be undertaken over the phone. As for the physical component, the primary focus is to evaluate the mobility of key joints like the back, shoulders, knees, and ankles. This can be quickly and accurately measured through virtual platforms such as Zoom, as supported by several studies.
The use of telemedicine has been growing, especially since the COVID-19 pandemic, and many studies have supported its effectiveness in various medical fields including musculoskeletal assessments.
Why is it important to provide all relevant information in my claim?
Submitting a comprehensive claim with all relevant information upfront increases your chances of approval and reduces delays. Dr. Campbell emphasizes accuracy from the start, ensuring that your claim reflects the full scope of your service-related conditions.
What should I bring to my assessment appointment?
If you are attending an in-person assessment, you should bring any relevant medical documents, your service history, and specific information about your health conditions. If your assessment is remote, ensure you have these documents ready for discussion.
How can I schedule a consultation with Dr. Campbell?
To schedule a consultation, please contact the Smart Clinic at [07 38444111] or reach out through our online contact form. Dr. Campbell looks forward to assisting you with your DVA claims and assessments.
